To ensure smooth sailing for everyone at Ella Hair Salon Cheltenham, we’ve outlined our key policies below. These help us maintain the friendly, relaxed service we’re known for while respecting the time and effort of our talented team.
Our Terms & Conditions
Welcome to Ella Hair Salon!
Cancellation Policy
We understand that life happens, and plans can change. If you need to cancel or amend your appointment, we kindly ask for at least 48 hours notice.
- Cancellations with less than 48 hours’ notice will incur a charge of 50% of the appointment value.
- If you do not attend your appointment (No Show), you will be charged 100% of the appointment value, which must be paid in full before we can reserve a future booking for you.
By providing us with advance notice, you allow us to offer your slot to another client, helping us make the most of our time and resources.
Deposit Policy
At Ella Hair Salon, we’re thrilled to welcome new clients. To secure your first appointment with us, we require a 50% deposit of the appointment value.
- This deposit ensures your booking and is deducted from your final bill at the time of your appointment.
- Should you need to cancel or reschedule, please give us at least 48 hours’ notice to avoid losing your deposit.
How to Cancel or Reschedule
If you need to cancel or amend your appointment, simply:
- Call us at 01242 526 333
- Email us at ellahairdressing@gmail.com
- Use our online booking system
Providing at least 48 hours notice allows us to adjust our schedule and accommodate other clients.
Why Do We Have These Policies?
We value the time of our clients and our team. When appointments are missed or cancelled at short notice, it impacts our small business and other clients who might have been waiting for an opening. These policies help us provide a fair and consistent experience for everyone.
Thank you for choosing Ella Hair Salon and for supporting our policies. We’re here to make your experience enjoyable and stress-free, so if you have any questions or concerns, don’t hesitate to reach out.
We look forward to seeing you soon!